We are experiencing weather related phone issues, if you cannot reach us try again or email Semrock@idexcorp.com

Items in your cart:
There are 0 items in your cart

Return Policy and RMAs

Return Policy

Semrock is committed to ensuring our customers are completely happy, but if you are not fully satisfied with your purchase simply complete this form to request an RMA number. 

Semrock offers its customers the ability to return new unused, undamaged standard sized Catalog products within 30 days of original date of purchase for full credit. Products returned after 30 days may be subject to a 25% restocking fee. Custom sized parts may not be returned as part of the 30 day trial.

Product returned without an RMA number will not be accepted and will be returned at senders expense.

Products purchased through Semrock's Distribution channel must be returned through the purchasing Distributor. Please contact your Distributor for any quality issues.

Returned products are subject to inspection.

RMA Instructions

1. Complete the below form, including a detailed reason for the return.

2. Parts must be returned in their original packaging and packaged in a manner to prevent damage.

3. International shipments: Please provide to your shipping company/freight forwarder a copy of the "Declaration of Foreign Shipper" form for US made goods being returned to country of origin for warranty/repair (Optical filters #9801.00.90)

4. Clearly mark the RMA number on the outside of the shipping container and place a copy of the return authorization with the returning products.

5. Return all parts to:

Semrock, Inc.
3625 Buffalo Road
Rochester, New York 14624
Attn: RMA#

6. Credit or replacements will be handled once the returned part(s) are received and inspected.

Return Authorization Request Form

Name
First   Last  

Company

Address

City

State

Postal/Zip Code

Country



Phone

Fax
Sales Order or Customer PO Number

Part Numbers and Quantity of Each and Value   Separate with semicolon (Ex:LP02-224R-25;2;$1025)

Reason(s) for Return  

Return Policy RMA-form Product Returns Warranty Return-policy RMA