Frequently Asked Questions

 Customer Service



Q:  What is Semrock's policy regarding filters for demo or loan purposes?
A:  Semrock's 30-day return policy serves as our demo and loan policy. All orders must be accompanied by a valid Purchase Order (PO) or credit card purchase and will be billed with standard terms and conditions. See Semrock's Return Policy.


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Q:  Does Semrock offer educational discounts?   A:  At this time Semrock does not offer educational discounts.
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Q:  How do I place an order?
A:  Orders may be placed by Purchase Order (PO) or credit card.  Orders via PO can be faxed to 585-594-3898 or emailed to semrockorders@idexcorp.com. Credit card orders may be placed by calling 866-SEMROCK or by completing our printable order form and emailing a copy to semrockorders@idexcorp.com or faxing it to 585-594-3898.International customers should contact their regional distributor. A list of Semrock distributors is found on the Contact Us page on the website. If a distributor is not assigned to your region, please contact Semrock Customer Service at +1-585-594-7050 or email semrock@idexcorp.com


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Q:  What is required to pay by purchase order?
A:  Purchase Orders may be faxed to 585-594-3898 or emailed to semrockorders@idexcorp.com.  If you are a new Semrock customer and would like to set up "net-30" payment terms, please include three trade credit references and banking information along with your PO.


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Q:  What credit cards are accepted?
A:  Semrock accepts Visa, MasterCard, and American Express.
   

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Q:  If the website and print catalog pricing differ, which is correct?
A:  The pricing listed on the Semrock website is the official US domestic price (tax and shipping charges excluded).


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Q:  Why is your distributor pricing different from the pricing in the print catalog or on the website?
A:  Distributor pricing takes into account international customs, duties, shipping and handling charges, which add to the overall price.


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Q:  Will I receive an Order Acknowledgement?
A:  All customers will receive an Order Acknowledgement from Semrock Customer Service that includes the following:  order number, items ordered, expected ship date of each line item, method of shipment, PO number (if applicable), and order value.  To ensure prompt receipt of your Order Acknowledgement, please specify an email address or fax number to which the confirmation should be sent.
   

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Q:  How soon will I receive my order?   A:  Most catalog items ship within 1-2 business days after the receipt of order. Custom-sized catalog filters ship within 1 week of the order date.  A ship date will be confirmed with your Order Acknowledgement.

 

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Q:  What is your standard method of shipment?
  A:  Our standard method of shipping is UPS ground or 2-day.  Alternative carriers and/or methods may be requested at the time the order is placed. Customers are also welcome to reverse shipping charges to use the carrier or method of their choice by supplying their own shipping account number.
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Q:  How much does shipping cost?   A:  Shipping charges depend on the value of the order and will be provided on the Sales Order Acknowledgement.
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Q:  What is Semrock's Return Policy?
A:  Any standard-sized catalog product can be returned for a full refund for any "no-fault" reason (wrong part ordered, filter not appropriate for application, etc.). An RMA number must be requested from Semrock Customer Service within 30 days of shipment and the filters must be received by Semrock within ten (10) business days of the RMA request. Upon receipt Semrock will examine the returned items. If the returned items are not damaged in any way and considered acceptable, credit will be issued. Please return items in original filter packaging.


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Q:  What is Semrock's Warranty Policy?

A:  Semrock warrants that its optical filters will meet their stated specifications under normal use for five years from the date of sale. Please see our complete warranty statement for details.


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 Technical Questions
     
Q:  What is the thickness of my filter?  

A:  For filters mounted in an aluminum ring, the thickness is specified as the overall thickness of each filter (including the metal ring, if mounted), and can be found on its associated product family web page. For dichroic filters, if the part number ends with just two numbers (ie, "-25x36") the glass thickness is 1.05 mm (± 0.05 mm). If the part number ends with three numbers (ie, "-25x36x5.0"), the glass thickness is the last number listed.


The actual thickness of the substrate glass for mounted filters depends upon the individual filter.  Most filters mounted in a 3.5 mm thick metal ring have a substrate thickness of 2 mm, and most filters mounted in a 5 mm thick metal ring have a substrate thickness of 2 mm or 3.5 mm.  If you need to know the exact glass thickness, please email Semrock's technical support at semrockfilters@idexcorp.com, and include the part number in question.


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Q:  What does the "-D" at the end of the part number signify?   A:  The "-D" signifies that a round filter is not mounted in a metal ring. In other words, the dimension preceding the "-D" is the actual diameter of the glass filter.
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Q:  Can I order a filter without a metal ring (unhoused)?   A:  Semrock filters can be ordered without a metal ring. For assistance in determining appropriate part numbers and pricing, please contact Semrock Customer Service at 866-SEMROCK.


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Q:  Can Semrock custom size a filter to my specifications?   A:  Semrock can custom size any filter. We have core drills in stock to produce round filters in whole millimeter sizes from 5 mm to 25 mm. Other popular sizes are also available, but unusual sizes may incur an added custom drill procurement charge. By default these sizes apply to unmounted filters (no metal ring). Standard metal rings are available in 12.5 mm, 15 mm, 25 mm, 32 mm, and 50 mm diameters.  We can also dice filters into a wide variety of square and rectangular dimensions. Custom-sized catalog parts will usually ship in less than 1 week. Please contact Semrock Technical Support at semrockfilters@idexcorp.com or 866-SEMROCK to discuss your custom sizing needs.


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Q:  Do Semrock filters have a preferred orientation?  

A:  Most Semrock filters have a preferred orientation.  Filters that are mounted in a metal ring are marked with an arrow that points in the preferred direction of light propagation. Unmounted filters designed for use at normal incidence are marked with a carat ("^") pointing in the preferred direction of light propagation. Note that the multiphoton emission filters can be used in any orientation, so there is no marking on these filters.

 

Our standard dichroic beamsplitters are marked on the coated side, typically with a small linear scribe or a corner chamfer.  When viewing the filter, the coated side is facing you when the mark is in the lower right-hand corner.

 

For further information, please refer to the "Common Specifications" or "Common Specifications & Filter Orientation" tabs that are associated with each product family, such as the BrightLine explanation of Orientation of Filters in a Microscope.


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Q:  Where do I find the optical specifications for a Semrock filter?   A: Key dimensions are given on the tables that list filter part numbers and prices.  More detailed physical specifications can be found by referring to the "Common Specifications" associated with a particular family of filters.  There is generally a button at the bottom of each table page which links to the Common Specs page.


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Q:  What is ASCII data and where is it located?
A:  ASCII data is typically a text file with two columns. The first column is the wavelength and the second column is the corresponding transmission value of the filter at that wavelength. The first column is in nanometers, and the second column is either on a scale of 0 to 1 or of 0% to 100%. You can download ASCII data from the Semrock website for each Semrock filter and then use this data to graph the filter's transmission as a function of wavelength. Clicking on the filter part number takes you to a page that describes the optical and physical properties of that filter. Included for every filter is a graph of the transmission spectrum. To the right of each graph is a link to the ASCII data for the filter.


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Q:  Are Semrock filters compatible with my microscope?
A:  Semrock filters come in standard sizes designed to fit the most popular microscopes on the market.  Our exciters come standard in a 25.0mm diameter, 5.0mm thick housing. Our emitters come standard in a 25.0mm diameter, 3.5mm thick housing. Our dichroics are 25.2 x 35.6 x 1.05 mm. These sizes are compatible with most Olympus, Nikon, and Zeiss microscopes. Our filters can also be custom-sized to fit in Leica "Large" and "Small" microscope cubes. Refer to our list of available microscope cubes for a list of compatible microscopes. If your microscope is not listed, please email Semrock's technical support at semrock@idexcorp.com.  Note that all of our filters may be custom-sized to suit your special application.


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Q:  Will Semrock install my filters into a filter cube?
A:  Yes, Semrock's trained technicians can install filters into microscope cubes free of charge. You may purchase filter cubes directly from Semrock or you may send us your own cubes and our technicians will install the purchased filters into the cubes for you. Please contact Semrock Customer Service if you wish to have Semrock filters installed in your own microscope cubes.


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Q:  Can I angle-tune my filter?
A:  All thin-film interference filters may be angle-tuned by purposely tilting the filter in order to change the angle at which light is incident on the filter. This change in angle causes the spectral response of the filter to shift toward shorter wavelengths as the angle of incidence increases.  For further information on angle tuning, refer to our technical note Filter Spectra at Non-normal Angles of Incidence.





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Q:  Will Semrock make a filter that meets my optical/spectral specifications?
A:  Yes. Semrock's catalog offers a wide variety of standard filters which might already meet your specific requirements.  If we do not offer a filter, a custom coating run is an option. However, Semrock's sophisticated ion-beam-sputtering (IBS) technology is geared towards high volume production. Therefore, it is typically not financially feasible to manufacture a custom filter for a small-volume order.  In some cases, we can also combine multiple filters to achieve the required performance (for example, combining a long-wave pass and a short-wave pass filter to create a bandpass spectral characteristic). If you cannot find the filter that you need on our website, please email Semrock's technical support at semrock@idexcorp.com or call 866-SEMROCK.


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Q:  How durable are Semrock filters?
A:  All Semrock filters demonstrate exceptional reliability. The simple all-glass structure and hard dielectric glass coatings mean they are virtually impervious to humidity-induced shifting and can be cleaned and handled like any standard glass optics. All Semrock filters are capable of withstanding high optical intensities.  Each product family either has guaranteed laser-damage threshold specifications, or, depending on the application, has been tested with intense broadband sources for extended periods of time with no noticeable degradation. Semrock filters do not burn out under normal conditions, even with prolonged use. Semrock filters have been tested to meet or exceed requirements for environmental and physical durability set forth in specifications such as MIL-STD-810F, MIL-C-48497A, MIL-C-675C, and ISO 9022-2. For further information about the testing and reliability of Semrock filters, please refer to our Filter Reliability note.


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Q:  How do I clean my Semrock filters?   A:  Because Semrock filters are comprised of only hard coatings, you may easily clean them yourself with IPA or other solvents. Please refer to our technical note Cleaning Optical Components for instructions.


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Q:  How are hard-coated filters different from soft-coated filters?  

A:  While filters have traditionally been manufactured using soft-coating technology, Semrock pioneered the introduction of hard-coated filters to the biotech market. Soft-coated filters are made by an evaporative deposition process and the resulting porous nature of the soft thin films means the coatings must be sealed between two glass substrates or with a "semi-hard" protective coating to limit environmental degradation. The coating thickness is limited by the deposition process associated with these materials, limiting filter performance.  As a result, extended blocking is often provided by absorbing glass and/or metal-dielectric attenuation, rather than pure dielectric reflection, causing a lower overall transmission and problems with optical and thermal damage to the filters.

 

Semrock offers exclusively hard-coated filters manufactured with ion-beam sputtering technology. The coating is deposited directly onto the substrate, with no epoxy required. The simple all-glass structure and hard dielectric glass coatings (as hard as the glass on which they are coated!) mean they are virtually impervious to humidity-induced shifting and can be cleaned and handled like any standard glass optic.  All Semrock filters are coated on a single glass substrate, so there is never any adhesive in the optical path to autofluoresce, scatter light, or degrade with environmental or optical stress.


For more information, refer to Semrock Filters Don't Burn Out and our Filter Reliability specifications.


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Q:  What is OD?
A:  Optical Density (OD) is a convenient method that describes the degree to which light is blocked by an optical filter.  Higher OD values indicate a higher level of blocking. For more information, please refer to our technical note Working with Optical Density.


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Q:  What is the difference between Angle of Incidence (AOI) and Cone Half-Angle (CHA)?   A: AOI is the angle at which a collimated beam of light is incident on the filter's first surface, measured relative to the surface normal. CHA refers to the angular range associated with a non-collimated the incident beam, and is measured from the AOI to the largest cone angle.
     


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Q:  What is meant by "pixel shift"?

A:  Pixel shift results when a filter in an imaging path has a wedge that alters the angle of a beam of transmitted light, thus causing a shift of the image detected on a high-resolution CCD camera.  When two or more images of the same object (from two or more different filter sets that cause pixel shift) are overlaid, the images will not be registered to identical pixels on the CCD camera. Hence, images produced by different fluorophores will not be accurately correlated or combined.  Semrock offers the "zero pixel shift" option for only $99 on all of the highest-performance BrightLine filter sets, including those for FISH and Qdots.

 

The BrightLine ZERO™ option guarantees that the worst-case image shift when interchanging ZERO sets will be less than ± 1 pixel, measured relative to the mean image position for a large sample of filter sets.  For further information, please refer to our technical note BrightLine ZERO™ – for "zero-pixel-shift" imaging.


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Q:  What are wavenumbers?   A: The "color" of light is generally identified as a function of wavelength λ. Sometimes it is convenient to describe light in terms of units called "wavenumbers," where the wavenumber (w) is typically measured in units of cm-1 ("inverse centimeters") and is equal to the inverse of the wavelength. Use of wavenumbers is common in the field of Raman spectroscopy since the shift in wavenumbers of a given Raman line from the laser frequency is fixed by the molecular properties of the material and independent of which laser wavelength is used to excite the line. For more information, please refer to our technical note Measuring Light with Wavelengths and Wavenumbers.


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Q:  What is the Laser Damage Threshold (LDT) of Semrock filters?
A:  Semrock specifies LDT values for most of our products designed for laser applications. LDT specifications can be found by clicking on the "Common Specifications" link on the bottom of the associated product webpage. For further information on LDT, please refer to our Laser Damage Threshold technical note.


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